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Beta Return Program 

TPT Golf runs a limited Beta Return Program for selected shafts fitted by TPT. This is a voluntary offer. It does not affect your legal rights, including the legal guarantee for defects.

 

Each fitted shaft is made to your specifications: cut to the length you chose, with the adapter and grip you chose. For this reason, the legal right of withdrawal for distance sales does not apply to these shafts. This program is a commercial gesture on top of your legal rights.

 

If your order is eligible and every step below is followed, we refund the original order. A flat €49 is deducted to cover shipping fees (original and return shipment).

Who is eligible

All of the following must apply:

  • The shaft was fitted by TPT Golf and ordered through tptgolf.com. Fitted means TPT Golf cut the shaft to your chosen length, glued the adapter and mounted the grip.
  • The shaft is a driver, fairway wood or hybrid.
  • The delivery address is in the European Union or the United Kingdom.
  • The shaft was not purchased at a discounted price.

Not part of the program: irons, putters, raw shafts, shafts ordered without a glued adapter or without a mounted grip, orders not placed through tptgolf.com, and discounted purchases. Raw shafts and shafts ordered without a glued adapter or without a mounted grip follow the standard Return Policy.

No exchanges for different models. The Beta Return Program allows eligible customers to return a shaft for a refund only. Exchanges for a different shaft model are not permitted under this program. If you wish to try a different model, please place a new order separately.

How it works

All deadlines are in calendar days. Every day counts, including weekends and public holidays.

1. Order. A TPT shaft should be purchased through tptgolf.com (eligible shafts only).
 
2. Check on delivery. Upon delivery, the package must be inspected for any visible damage. Any damage that may have occurred during shipping must be reported within two (2) calendar days of delivery.
 
3. Request your return. To start the Beta Return Program process, please send an email to support@tptgolf.com within 14 calendar days of the delivery date. The order number must be indicated in the email subject line. Requests submitted after 14 calendar days will not be accepted.
 
4. Arrange the pickup. Once the return request has been approved by TPT Customer Service, the shaft(s) must be shipped back within 14 calendar days. If the collection is not arranged within this period, the return will not be accepted.
 
5. Use our label and carrier. TPT Customer Service will provide a return shipping label. Once the label is provided, the carrier collects the shaft within 24–48 hours (business days). 
Please note: All returns must be arranged exclusively by TPT Golf. The Beta Return Program does not cover shafts returned using other shipping carriers or independently arranged shipping services.
 
6. Use the original box. The shaft must be returned in its original packaging. If the original box is not used and the shaft arrives damaged, the damage will be assessed, and the applicable charges specified in points 9 & 10 will apply.
 
7. Send us a photo. Prior to collection, a full-length photo of the shaft and its box must be submitted to TPT Customer Service. This is required to document the condition of the shaft at the time of collection and to help identify any potential damage that may have occurred during transit. If the shaft arrives damaged and no full-length photo was submitted, the applicable charges specified in points 9 & 10 will apply.
 
8. Keep the original configuration. The shaft must be returned in the original configuration prepared by the TPT Golf team: no tip trimming, no different grip or adapter, no length change, no other modification are allowed. A modified shaft is excluded from the Beta Return Programm and the applicable charges specified in points 9 & 10 will apply.
 
9. Return it like new. The shaft must be returned in like-new condition, free from any signs of use, damage, or modification to the shaft or any of its components. If the shaft has visible damage that was not reported in accordance with point 2, or if any modifications have been made after delivery, a flat repair fee of €100 will be deducted from the refund.
 
10. Refund. Upon receipt and inspection of the returned shaft, the refund will be issued to the original payment method used for the applicable order. The flat shipping fee of €49 and any applicable charges specified in point 9 will be deducted from the refund. Exchanges are not available under the Beta Return Program. The refund of the payment takes 8-10 days.
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