Beta Return Program 

All deadlines are in calendar days. Every day counts, including weekends and public holidays.

1. Order. Order a TPT-fitted shaft as usual (eligible shafts only).
2. Check on delivery. Please check your shaft when you receive it. If you see a scratch or mark, tell Customer Service within 2 calendar days of delivery and send a photo. We will record the condition at delivery. If nothing is reported within 2 days, we presume the shaft arrived without marks. You can still show us evidence to the contrary, such as a delivery photo or a carrier note. This rule only applies to this program. It never limits your legal guarantee for defects.
3. Request your return. Email support@tptgolf.com with your order number in the subject line, within 14 calendar days of the delivery date. A request sent later cannot be accepted.
4. Arrange the pickup. Once we confirm your request, you have 14 calendar days from our confirmation to arrange the pickup with Customer Service. If the pickup is not arranged within this period, the request lapses.
5. Send us a photo. Before pickup, send Customer Service a full-length photo of the shaft in its box. It confirms the condition at pickup and helps identify any damage in transit.
6. Use our label and carrier. Return shipping is organised by TPT Golf only. Once you have your label, the carrier collects the shaft from your address within 24–48 hours (business days). If you ship the shaft yourself, without our agreement or label, it is not covered by this program. If we receive it, we return it to you at your cost.
7. Use the original box. Ship the shaft in its original box. If the box is not used and the shaft arrives damaged, we assess the damage and apply the amounts in point 9.
8. Keep the original configuration. The shaft must come back as fitted by TPT Golf: no tip trimming, no different grip or adapter, no length change, no other modification. A modified shaft is excluded from the program and is returned to you at your cost.
9. Return it like new. The shaft must come back with no scratch or mark. If it shows marks that were not reported under point 2, a flat repair fee of €100 is deducted.
10. If the photo is missing. If the shaft arrives damaged and no full-length photo was sent, we cannot confirm its condition at pickup. In that case, no refund is applied and the shaft stays with us.
11. Refund. After we receive and inspect the shaft, we refund the original order to the original payment method, minus the flat €49 for shipping and any fee under point 9. The refund is made in money only. There are no exchanges under this program. The refund can take up to 10 days to appear on your account.

If your shaft breaks during the test period

Our warranty policy applies. If you selected a shaft matching your swing speed and it breaks under normal use, it is covered. A broken shaft is a warranty case, not a return, and the photo rule in point 10 does not apply to it.