Find your answer
Frequently Asked Questions
At TPT Golf, our DNA is built on groundbreaking technology and precision engineering. Born from North Thin Ply Technology, a global leader in advanced composites, we revolutionized golf shafts using the same ultra-thin carbon materials that have transformed industries like aerospace, motorsport, and fine watchmaking.
Fitting
What is the maximum shaft length I can order?
- Drivers maximum shaft length available is 46”
- Fairway woods maximum shaft length available is 46”
- Hybrids maximum shaft length available is 42”
I can’t find the adapter I need on your product configurator. What can I do?
If you don’t see the adapter you need, you can order a raw shaft and purchase the adapter separately. We’d love to hear which adapter you were looking for so we can consider adding it to our selection. Please contact us.
I’m unsure which shaft to order. How can I get help?
Try our fitting algorithm. It has been rigorously tested and delivers highly reliable recommendations, making it simple to find the perfect shaft.
For those who prefer expert confirmation, our team is always available to assist, feel free to contact us.
Can I try a shaft before buying it?
Yes, you can try a TPT shaft by visiting one of our certified fitters. Find your nearest TPT-certified fitter.
Order
Can I change or cancel my order?
All orders are processed without delay to provide you with the best level of service, and therefore we most likely cannot cancel orders that are being processed. You may contact us and we can verify the status of your order.
Can I adjust fitting parameters after placing my order?
No, fitting parameters cannot be changed after the order is placed. If you need assistance selecting the right parameters, please contact us beforehand or use our fitting algorithm.
Can I return a fitted shaft?
Customized fitted shafts are non-returnable and non-exchangeable.
Can I return a raw (non-fitted) shaft?
Yes, you can return a raw shaft within 14 days of delivery, provided it’s in NEW condition. You will receive a full refund, minus shipping costs. If the shaft shows signs of use, a $150 restocking fee will be applied.
I’m having trouble processing my payment. What should I do?
Please contact us, and we’ll assist you.
Can I update my delivery address after placing my order?
Unfortunately, delivery address cannot be changed once an order is placed.
Delivery
Is expedited shipping available?
How long does it take to receive a shaft?
- Fitted shafts: 7–14 business days.
- Raw shafts: Usually shipped within 48 hours.
Delivery takes 2-3 business days
Which shipping company do you use?
We ship orders through FedEx.
Do you ship on weekends?
Orders are shipped Monday to Friday at 8:00 AM ET.
Will I receive updates about my order?
Yes, you’ll receive an email at the following step:
- Order confirmation
- Order shipped
Becoming a Certified TPT Fitter
How can I become a Certified TPT Fitter?
- For the U.S.: Contact Jon Sinclair at jon@sinclairgolf.com.
- For Europe, Asia, and other regions: contact us
